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Friday, June 2, 2017

NOW HIRING: WordPress - Customer Support

$30 per hour and minimum of 30 hours per week.

Our team is 100% remote and distributed across the world. We have team members in the US, Canada, Thailand, India, Ukraine, and Romania. It doesn’t matter where you live or what time zone you’re in.
Your main responsibility will be to reply to customers asking for help with WP All Export and WP All Import. You need to love to help others and be able to eeep it friendly even when dealing with difficult customers. You need to enjoy the whole process of turning anxious, confused, or angry customers into happy ones. You must be an excellent writer. We want our support replies to be friendly, easy to understand, and concise.

Flexibility:

We are a small team, but we try to give everyone as much flexibility as possible. Flexibility means that you can work in the mornings, or the evenings, or both, or in the middle of the night, or whatever. It means you can take two weeks off to go on a trip. It means you can wake up and decide you don’t feel like working and take the day off without telling anyone.
It doesn’t mean you can work 50hrs one week and then 5hrs the next. It doesn’t mean that you can work two 15 hour days and then take the rest of the week off.

Responsibilities:

  • Responding to customer support inquiries
  • Adding to and improving our documentation
  • Creating video tutorials/screencasts using Camtasia
  • Aggregating customer feedback and assisting us with development/product roadmap decisions
  • Writing concise bug reports based on support tickets that are a result of bugs in WP All Export or WP All Import
  • Testing development versions of WP All Import and WP All Export
  • Developing add-ons for WP All Import

Requirements:

The only thing we care about is an ability to provide high-quality customer support to our clients. The more of these boxes you can tick the better, in descending order of importance:
  • Minimum availability of 30 hours per week.
  • Expert-level WordPress knowledge. Extensive experience with WordPress including troubleshooting, debugging, plugin development, and WordPress MySQL database structure.
  • At least intermediate-level PHP knowledge. Ability to write PHP functions, work with arrays, and make use of our API: http://www.wpallimport.com/documentation/developers/execute-php/http://www.wpallimport.com/documentation/developers/action-reference/, and http://www.wpallimport.com/documentation/addon-dev/overview/
  • Fast and hands on learner. Able to quickly become familiar with our software and learn new things about WordPress, PHP, and related technologies.
  • Experience with WooCommerce.
  • Familiarity with XML and CSV file formats, phpMyAdmin, XPath, debugging and troubleshooting WordPress themes and plugins via FTP, and cPanel and other web hosting control panels.
  • Experience providing customer service before – either for another company, or your own products or your own clients. Being a freelance WordPress developer counts. You don’t specifically need to have a job in support.
  • Attends WordCamps, meetups, or other industry conferences.
  • Experience working remotely as part of a distributed team.

How To Apply:

Send an email to inbox@soflyy.com. Use ‘Hiring – Customer Support’ as the subject of your email. Your email should contain the following information, divided into sections:

1. Relevant Skills & Experience

Write a paragraph or two introducing yourself and describing your experience with WordPress. Please describe and include links to your work that you are most proud of, along with a few links to code you have written (on your GitHub account, in a Gist, a plugin, etc). Most people don’t have any code samples or plugins on WordPress.org, so if you do that’s an easy way to stand out.

2. Writing Samples

Please send writing samples in the body of your email – no attachments. The easiest way to stand out is to have succinct yet warm replies, and links to documentation or a screenshot where helpful. The primary reason we pass on candidates is that their replies are too long, even if they are factually correct.
  • A customer wants to use WP All Export to create an XML feed from their WooCommerce products. Write back and explain to them how they can create an XML feed that looks like this:
<?xml version="1.0" encoding="UTF-8"?>
<products>
 <product>
  <title>Tomato</title>
  <price>1.99</price>
  <images>
   <image>http://mywebsite.com/wp-content/uploads/tomato1.jpg</image>
   <image>http://mywebsite.com/wp-content/uploads/tomato2.jpg</image>
   <image>http://mywebsite.com/wp-content/uploads/tomato3.jpg</image>
  </images>
 </product>
 <product>
  <title>Potato</title>
  <price>.59</price>
  <images>
   <image>http://mywebsite.com/wp-content/uploads/potato1.jpg</image>
   <image>http://mywebsite.com/wp-content/uploads/potato2.jpg</image>
  </images>
 </product>
</products>
  • A customer an Excel file and wants to know if WP All Import can import the data. You’ve looked at their spreadsheet and determined that WP All Import will be able to import the data.
  • A customer wants a refund but is outside of our 30 day money back guarantee.

3. Use WP All Import

Use WP All Import by creating a debug installation of WP All Import at http://www.wpallimport.com/debug and then import the following file as WooCommerce variable products. Include the login details for the /debug site in your e-mail. Import this file: http://www.wpallimport.com/wp-content/uploads/2014/12/BurtonSacks.csv
Write a PHP function and add it to the Function Editor. Pass the product color through your function – it should change:
‘Fish Blanket’ to ‘Shrimp Blanket’
‘Digi Plaid’ to ‘Sgt Bilko Brown’
‘Rasta’ to ‘Pasta’

What are your chances of getting this job?

If you do a good job with the writing samples then your chances are good. We want the writing samples to be clear, friendly, concise, and free of spelling and grammar errors. The previous times we’ve posted this job the vast majority of applicants either got the answers wrong, made spelling errors, wrote long replies, or were otherwise unable to meet our standards.

NOW HIRING: Marketing Specialist

The Opportunity
The Marketing Specialist will ultimately be responsible for all internal and external communications for Artemis. This team member will be an integral part in the development and execution of marketing plans to reach targets from brand awareness to upsell opportunities. The Marketing Specialist collaborates with cross-functional teams to achieve marketing objectives within an entrepreneurial, meritocratic company environment that values and rewards performance, fosters meaningful professional growth and is fun.

The Role

One of the key roles for the Marketing Specialist will be as a content generator for Artemis. He/she will brainstorm and develop ideas for creative marketing campaigns. The Marketing Specialist will conduct research around prospect needs, industry trends, and competitive solutions. The role will also include ownership of all company-related events and social media. Working collaboratively with cross-functional groups (Product, Sales, Pre Sales, and Professional Services), the Marketing Specialist will lead the organization in developing compelling content that aligns prospect needs with Artemis offerings.

Key responsibilities include:
  • Produce engaging, useful and relevant content
  • Write for different media, including press, social media, and email campaigns
  • Maintain social media brand presence and post regularly based on the editorial calendar
  • Author product release emails, blog articles, presentations and internal communications
  • Event planning with attention to detail
  • Competitive research and write-ups

The Person
The ideal Marketing Specialist is a creative marketing professional with extensive experience creating content. He/she invests a great deal of time understanding the industry, along with key drivers of value for prospects and customers. The ideal Marketing Specialist combines a strong work ethic with a creative spirit and an openness to being coached. 

The Company
With over 600,000 users worldwide and a global network covering 45 countries, Artemis International Solutions Corporation is a leader in large-scale project & portfolio solutions where investment management and cost control are of paramount importance. Artemis has over 30 years of experience helping companies execute critical and complex projects on time, on budget, and “on value.”

Required Skills and experience
  • Strong written and communication skills are essential
  • Experience in the software industry and general understanding of the trade and its landscape.
  • Coachability and efficiency
  • Strong verbal presentation skills a plus

Behavioral characteristics
  • Exceptional bandwidth and ability to succeed in a dynamic, fast-paced environment
  • Team player
  • Detail-oriented
  • Self-motivated entrepreneurial spirit, creative personality and proven experience working in a team environment

Education and work history
  • An undergraduate degree and/or graduate degree
  • Work experience in consulting and/or a fast-paced, dynamic entrepreneurial environment
  • 5+ years experience in a marketing role

Pay: $60/per hour
Location: United States-Remote
U.S Citizenship is required
This job requires 40 productive hours per week.  

To qualify, show us who you are.  First, please provide a resume/CV demonstrating the required experience and skills.  From there, to help us find the top 1% of talent, we ask that you first complete this brief online language and skills testing.  If you meet the minimum standards, you will be invited back to complete a one-week assessment.  

This step is designed to assess your skills and your ability to perform functions relevant to our needs.  It will also give you a chance to see what the job will be like and ensure you are fully committed and motivated to excel. The activity is strictly a test and is not work product that we will use in any way.

Your efforts on this assignment will give our hiring managers an example of your work to evaluate against the work of other candidates so we can find the strongest candidate for the position. We are looking for the best of the best, and in the event that you do not get the trial assignment quite right, if you show great potential, we may have other positions for you.
Are you up for the challenge?



NOW HIRING: Mobile Developer

Formstack, the most flexible and powerful form building application, is looking for a Mobile Developer to add to its awesome Development Team! 
Formstack is an 11 year old company with its roots in Indianapolis. Our customers span 110 different countries, and our employees live and work across the U.S. and the globe. We provide a remote work environment that is flexible and provides great freedom for those who can perform.
Who You Are:
You are passionate about mobile user experience and mobile development with experience on both iOS and Android. You are a problem solver and are motivated to learn. You are a great communicator, collaborative, detail oriented and can see a project through from start to finish. You are able to make decisions on your own but know when to ask for help. You are a team player and enjoy having fun. If that's you, you might be who we are looking for!
What You Will Do:
This position will focus on creating, improving, and maintaining features specific to our mobile offerings on iOS and Android. You will collaborate with Development, UX, and Product departments on a daily basis to make sure we are creating what our customers need. You will also help instrument our apps to track usage and issues as well as fix bugs and maintain our documentation. You will work closely with cross-functional teams to make sure features ship as they were planned and existing features are updated as needed.
Requirements:
  • 3+ years developing iOS and/or Android mobile applications either natively or using a popular framework
  • In-depth knowledge of Objective C, Swift, Java, and/or JavaScript
  • Experience serving as primary developer of significant applications that are available in both the Apple App Store and the Google Play Store
  • Strong understanding and opinion around good mobile experience
  • Exposure to object-oriented development and API design
  • Git/GitHub experience
  • Experience with Test Driven Development
  • Ability to work remote and with remote team members
  • Excellent written and oral English communication skills
  • Exceptional customer service skills
  • Excellent attention to detail
  • The ability to work independently but also work well within a team environment.
  • The Ability to travel (<10%) for team meetups, conferences, etc.
What Formstack Offers:
  • Remote environment
  • Medical, Dental, Vision as well as company-paid Disability and Life Insurance Benefits.
  • 401k with matching company contribution
  • Daily lunch provided (Indianapolis Office, remote lunch once a month)
  • The most up-to-date technology, including company-issued Macs, the latest software and other tools needed to excel at your job
  • Company-paid conferences and extended learning
  • Yearly company gatherings
  • Generous PTO
Want to learn more about who we are and what we value? Check out this video and apply if you want to jump into the next great chapter of your life!





NOW HIRING: Freelance Content Writer

Background

Mobile Nations is a leading social media and social commerce business that reaches over 40 million consumers a month through its portfolio of brands. From the same people who built Mobile Nations, Thrifter is new startup and we're looking to build a team of passionate contributors to help make the vision for Thrifter a reality.
The Thrifter mission is simple. We think wasting money is stupid and we want to make Thrifter the resource and community you trust when it comes to financial matters in your daily life or business. We also want to make the notion of being thrifty not suck. It’s not about being dirt cheap and never spending money - it’s about making sure when you do spend money that your hard-earned dollars are stretching as far they can. It’s about living a sensible and awesome life. To that, we also want Thrifter to be as fun as it is educational. Afterall, being smart with your money should be celebrated!

Role

Working remotely and reporting to the Editorial Director, the role's primary function is to create engaging and informative content at will from a pool of pre-approved topics. Content topics cover a wide range of consumer and business product categories including but not limited to technology, home goods, fashion, auto, personal finance, food, travel, entertainment, and education.
  • Indepedently research each topic as needed
  • Write original, engaging articles and content for our audience
  • Produce content with integrity that is accurate and honest in sourcing of information
  • Complete proofing, editing and quality assurance on all deliverables
  • Manage assigned projects from concept to implementation
  • Optimize content for SEO and monetization

Required Skills

  • Previously published writing samples (minimum of 3)
  • Self-motivated and passionate about saving money 
  • Excellent grammar and spelling
  • Native in English (or has fluency)
  • Extreme attention to detail

Preferred Skills

  • Optimize content for various social media channels
  • Shoot and edit professional-quality photos/videos
  • Proven expertise on specific topics (mentioned above)
  • CMS and Markdown

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