NOW HIRING: Senior Technical Writer

Job Description

Emergency Communications Network

Senior Technical Writer

Title: Senior Technical Writer

Department(s): Engineering

Reports to: CTO-Mir3

Location: Flexible (Available at one of our locations or remote)

Company Description

Emergency Communications Network (ECN) is a leading global provider of SaaS-based managed services for unified critical communications. For two decades, ECN has been providing high-speed notifications capable of reaching millions of people in minutes via its flagship solution CodeRED. This multimodal solution was designed for state and local government agencies to deliver emergency and general notifications to residents and employees within geo-targeted areas via numerous channels.

The company has grown to include more than twelve (12) custom statewide programs - the most in the industry, and provides support to Fortune 1000 companies with its industry-leading SmartNotice and MIR3 business continuity solutions. At the end of the day, we pride ourselves on connecting people to the information they need when it matters most. Our solutions successfully alert, inform, and affect lives.

Emergency Communications Network is an equal employment opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Essential Responsibilities:

· Design, create, update, and deliver documentation for a SaaS applications/platform.

· Organize and write required technical and business material using word processing software per established corporate standards with respect to order, style, terminology, and sequencing.

· Review publications and recommends revisions or changes in approaches, scope, format, test, methods of production and dissemination. Maintain corporate standards for publications.

· Consult with technical team leads and subject matter experts to ensure common understanding of publications and related materials to be produced.

· Develop cataloging systems, and maintains records, files, electronic media and archiving of information for publications in a business unit for corporate references.

· Select or recommend use of layouts, graphics, drawings, tables, exhibits, illustrations, charts, or storyboards to amplify or clarify publications objectives.

· Periodically audit and review publications to determine whether format or content changes/updates are required. Meet with subject matter experts for concurrence as to content changes.

· Remain current on new developments in technical writing, editing, and publishing included technological enhancements which may affect the corporation.

· Assist in preparing material for RFPs, technical seminars and business forums. May be called upon to assist in technical or business presentations in such meetings as business or customer needs require.

Qualifications

· At least 6+ years writing technical documentation for a software development company

· Experience documenting enterprise-class on-demand software

· Exceptional technical writing and editing skills

· Proven ability to write documentation for both non-technical business users and administrators

· Ability to consistently meet deadlines and deliver high-quality materials

· Proven track record of innovation for making online documentation more usable and useful for customers

· Strong experience using XML tools to write single-source documentation for both online help and PDF distribution

· Ability to learn quickly and adjust priorities in a dynamic environment with short release cycles

· Demonstrated ability to adhere to existing styles and processes, and contribute towards improving them as necessary

· Strong team player and able to work with documentation management to establish goals and priorities

· Ability to learn new technologies quickly

· Bachelor's degree in a technical or communications field

Preferred Qualifications

· Hands-on experience with image editing and diagramming software, such as Photoshop and Visio

· Experience with Source Code Management (SCM) tools

· Experience documenting CRM software

· Experience using Adobe FrameMaker

· Experience with DocBook, DITA, Madcap Flare, or similar workflows

· Ability to adapt documentation to Mobile devices

Compensation & Benefits

· Health, Dental, Vision, Life and additional supplemental insurance

· 401K

· Paid time off and personal days

· Paid holidays

· Cellular discount plan

· Free checking account and direct deposit

· Health & wellness discounts

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Company Description

Come be part of the team which has been credited with helping to locate more than 3,500 missing children and provides real-time alerts which enhance personal safety via our state-of-the-art critical notification technology. Emergency Communications Network (ECN) is a leading global provider of SaaS-based managed services for unified critical communications. For two decades, ECN has been providing high-speed notifications capable of reaching millions of people in minutes via its flagship solution CodeRED.

This multimodal solution was designed for state and local government agencies to deliver emergency and general notifications to residents and employees within geo-targeted areas via numerous channels. The company has grown to include more than twelve (12) custom statewide programs; the most in the industry, and provides support to Fortune 1000 companies with its industry-leading SmartNotice and MIR3 business continuity solutions. At the end of the day, we pride ourselves on connecting people to the information they need when it matters most. Our solutions successfully alert, inform, and affect lives. To learn more, visit .

Emergency Communications Network is an equal employment opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

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