Aurea is looking for an experienced SaaS Operations Chief Architect to join our Managed Services Delivery team. Our ideal candidate is a highly motivated, goal-oriented, team-focused technical team leader with a passion for overseeing services, processes, systems and infrastructure. This position will assume responsibility for the overall availability and performance of production services against availability and quality SLAs. They will design solutions and improvements that eliminate liabilities which could impair or degrade service or could cause outages that impact availability. They will identify root causes, single points of failure, and eliminate them through remediation solution delivery.
Job Description
The SaaS Ops Chief Architect is responsible for providing seasoned and experienced end to end service ownership spanning operations, infrastructure and quality. They will assure internal processes are created and put in place for incident and service request resolution, change management, and service reliability through proper execution and documentation. This position is 100% remote.
Key Responsibilities
- Track anomalies to establish trends and prioritize remediation activities.
- Capture event and incident metrics to support service availability and quality reporting.
- Identify continual service improvement opportunities and prioritize by business value.
- Be responsible for incident remediation and prevention to senior management and business stakeholders.
- Demonstrate continual improvement in business value of operations through operational and cost efficiencies.
- Set goals for SaaS operations that relate to business objectives.
- Coordinate service upgrade, migration and maintenance activities across departments.
- Assure operations process documentation is delivered and maintained.
- Oversee operations shift coverage spanning global time zones and 24x7 service availability assurance.
- Prioritize incoming workloads by managing delivery expectations, negotiating priorities, and providing options that meet budgetary and business goals.
Skills & Requirements
Required Experience and Education
- Bachelor’s degree in Computer Science, MIS, or related fields
- Experience with leading the installation, configuration, tuning, deployment, and monitoring of web-based applications and related middleware.
- 5+ years’ experience in senior systems administration support of n-tier web-enabled service application environments and technologies.
- Expert in Windows and Linux environments (CLI, sys admin)
- Expert in Linux shell scripting and commands
- Expert in Shell (bash/PowerShell) and Perl scripting
- Expert in file transfer and encryption protocols (FTP/SFTP/SSH/SCP, GPG/PGP)
- Experience with technical leadership of teams that deliver highly available services
- Experience in monitoring and automation of system administration / operational tasks
- Experience with issue tracking systems and escalation procedures
- Flexible and willing to work in a dynamic environment with new challenges and evolving priorities on a weekly basis
- Ability to prioritize and manage multiple tasks concurrently
- Minimum of 5+ years of IT Operations role or client/customer support experience
- Professionalism at all times, especially when resolving customer challenges
- Proficient with MS Office (Word, Excel, PowerPoint)
- Effective time-management skills
- High levels of organization
- Excellent communication abilities
Desired:
- Experience with leading the migration of systems and infrastructure between data centers or into cloud hosting solutions
- Experience with configuring and maintaining virtual servers
- Experience with application performance assessment and improvement
- Experience with AWS cost optimization and service management
- Experience with distributed team leadership
Total annual pay is $100,000 for this full-time, 40-hour/week position
To qualify, please provide a resume/CV demonstrating the required experience and skills. From there, to help us find the top 1% of talent, there will be a series of interviews and online skills examinations.
We realize these are challenging and can require a decent amount of time - so we thank you in advance for your efforts. Please note that you will not be paid for these interviews or skills tests but we hope you will complete them to help us truly evaluate your talent versus your peers.
Are you up for the challenge?
About Crossover
Crossover is redefining the way people work. Brick and mortar offices are history. The future of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has developed a unique method of finding, curating, and managing remote contractors. And now, as a fully distributed company headquartered in Texas, United States we have more than 800 people working for us in over 50 countries. Our platform connects customers to the world's best talent for both technical and non-technical employment. But we don’t just find the best, we also provide the tools, training, and relationship building support to ensure success for long term growth.
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